I keep having issues when paying online with Monnify

Kelly Kruz

• April 09, 2023 15:17

Some times I pay via transfers other times card payments. This is like the third time this is happening.I trying to fund my wazobianet wallet via card payment, i provided requested details including otp. The transaction failed saying "System error" and I've got debited again i honestly tired.

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  Veronica Ebirewanlu

  • April 09, 2023 21:42

  Dear Kelly,

  Thank you for contacting Monnify.

  We sincerely apologize for the inconvenience you may have experienced while trying to use your card on our platform.

  Please note that there are several reasons why card transactions fails.

  Kindly try using another bank's card and revert if the error still persists.

  Looking forward to hearing from you.

  Best Regards,

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