I can't withdraw from my wallet

Moshood Ayeni

• April 09, 2023 17:24

I have been unable to withdraw from my wallet. This is due to the fact that I did not receive the OTP that is sent upon withdrawal initiation. This is happening for the first time. Kindly help look into it. Business : Matarraza Global Enterprise Email: moshood.ayeni@gmail.com

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  Veronica Ebirewanlu

  • April 09, 2023 17:29

  Dear Moshood Ayeni,

  Thank you for contacting Monnify.

  Please be informed that we currently have a challenge with email delivery and we expect it to get resolved before the end of today.

  However, if there's an urgent need to withdraw funds from your wallet, kindly send an email to settlement@monnify.com along with your Business Name, the amount to withdraw, and your preferred destination account to enable us to process this on your behalf.

  We sincerely apologize for the inconvenience this may have caused.

  Regards,

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  ngtinig

  • April 10, 2023 12:28

  This email is not responding. Please if possible disable OTP. I want withdraw my money as soon as possible.

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  Veronica Ebirewanlu

  • April 10, 2023 12:29

  Dear ngtinig,

  Thank you for contacting Monnify.

  Please be informed that we currently have a challenge with email delivery and we expect it to get resolved before the end of today.

  However, if there's an urgent need to withdraw funds from your wallet, kindly send an email to settlement@monnify.com along with your Business Name, the amount to withdraw, and your preferred destination account to enable us to process this on your behalf.

  If you have sent a mail already, please exercise patience. You will get a response soon.

  We apologize for the inconvenience experienced. 

  Regards,

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  Netsaf Home

  • April 10, 2023 12:49

  Actually settlement@monnify.com is not active, response because they didn't reply and response any messages!

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  Veronica Ebirewanlu

  • April 10, 2023 13:06

  Dear Netsaf Home,

  Thank you for contacting Monnify.

  We are very sorry to hear about this feedback. 

  Please be rest assured that you will get a response from the team. Kindly exercise patience.

  Best Regards,

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  Ebinum Romeo

  • June 14, 2023 06:54
  • Edited

  Hello I need help pls I've been trying to withdraw but I am not receiving email authentication for the withdrawal to be aproved. Tried many times but not working pls help

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  Veronica Ebirewanlu

  • June 14, 2023 09:24

  Dear Ebinum Romeo,

  Thank you for contacting Monnify.

  We sincerely apologize for the inconvenience experienced.

  Kindly send a mail to support@monnify.com along with your business name and the email address attached to the authentication option for further assistance.

  Looking forward to hearing from you.

  Regards,

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  Dikiny Shabba

  • October 08, 2023 19:26

  How can I make I withdraw from the wallet

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  Veronica Ebirewanlu

  • October 18, 2023 08:50

  Dear Dikiny Shabba

  Thank you for contacting Monnify.

  You can use the transfer option on the Monnify dashboard to withdraw to your preferred bank.

  Kindly let us know if you require further assistance.

  Regards,

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  Favour Obazee

  • April 22, 2024 10:15

  I can't withdraw from my monnify wallet even after typing the correct otp code and even after showing withdrawal successful I need my money immediately

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  Florence Ighravwe

  • April 24, 2024 06:32

  Dear Favour Obazee,
  
  We sincerely apologize for not reaching out to you sooner.
  
  Please send a mail to us at support@monnify.com with the listed details; your registered business name, email address, the screenshot of the withdrawal page and the transaction reference (MFDS reference) to enable us treat and revert accordingly. 
  
  Looking forward to your prompt response. 
  
  Best regards.

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