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Wallet not credited

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23 comments

  • Veronica Ebirewanlu

    Dear Adam Issa,

    Thank you for contacting Monnify,

    Kindly be informed that the transaction was successfully received on Monnify.

    Please confirm with the transaction reference; MNFY|11|20230411125803|014474

    Kindly let us know if you have any follow-up questions or need further help.

     Best Regards,

    0
  • Prince

    MNFY|11|20230411125803|014474

    0
  • KAREEM SMART

    My wallet balance is compromised

    0
  • Veronica Ebirewanlu

    Dear Prince,

    Thank you for contacting Monnify.

    Kindly state your complaint for further assistance.

    Looking forward to hearing from you.

    Regards,

    0
  • Veronica Ebirewanlu

    Dear KAREEM SMART,

    Thank you for contacting Monnify.

    We are very sorry to hear about this complaint.

    Kindly send a mail to support@monnify.com and frauddesk@monnify.com along with your business name and a detailed explanation of the issue for further investigation.

    Looking forward to hearing from you.

    Best Regards,

    0
  • simon Johnson

    Hello
    Please I made a transaction today of 500 from my opay virtual card to my husmodata account and it hasn't entered my account yet
    This is the account number I sent it through
    8154221303

    0
  • Veronica Ebirewanlu

    Dear simon Johnson,

    Thank you for contacting Monnify.

    Please provide the email address you registered with and the date of the transaction for further assistance.

    Looking forward to hearing from you.

    Regards,

    0
  • Taiwo Temitope Soetan

    I transferred some funds to my wallet using both moniepoint and wema Bank. My wallet is yet to be credited with the money and the same time I didn't get a confirmation mail from you people concerning the payment. I use my Opay account to make both transaction. The mail address used is taiwotemitopesoetan@gmail.com. I made the transaction yesterday (25th of April 2023) around 9:38pm

    0
  • Veronica Ebirewanlu

    Dear Taiwo Temitope Soetan,

    Thank you for contacting Monnify.

    Kindly provide the account number you funded and the amount for further assistance.

    Looking forward to hearing from you.

    Best Regards,

    0
  • ahm c-j smart

    I transferred 1000 naria my Pearscheapestdata-Ahm wallet yesterday. But I can’t see it on my dashboard why 

    1
  • Veronica Ebirewanlu

    Dear Taiwo Temitope Soetan,

    Thank you for contacting Monnify.

    The account provided is not a Monnify account number.

    Kindly reconfirm and revert.

    Regards,

    0
  • Veronica Ebirewanlu

    Dear ahm c-j smart,

    Thank you for contacting Monnify.

    Please provide the account number you funded and the date of the transaction for further assistance.

    Regards,

    0
  • Alhassanmagajitanko

    Hello! I made a transaction of 1000 to my fidelity bank on Easy Access app with Account Number: 4552301858 and it has not reflect on my wallet since on the 24 April 2023... Please help me confirm it and provide the transaction id ... Thanks
    I sent the money from my Gt bank 0671287745 with the reference id 000013230424234915000146197205

    here is my email address alhassanmagajitanko@gmail.com

    0
  • Surajo Sani

    Good morning, i transfered the sum of 2600 to the account number 8531902942 of Sterling bank and 1950 to the account number 8738664491of Wema bank successfully to my Husmodata wallet since 25-04-2023 but i have not been credited yet. I also received a confirmation mails from you indicating that you've successfully received the payment but still my wallet not been credited.

    Here is my email address
    Surajosanissg@gmail.com

    0
  • Sarki Ramirez

    Morning, i transfered the sum of 1500 to the account number 0788997560 with account name HUSMODATA - Ramirezsarki
    Bank Name: GTBank successfully to my Husmodata wallet since 26-04-2023 at 12:34pm but i have not been credited yet. I also received a confirmation mails from you indicating that you have successfully received the payment but still my wallet is not been credited. My email is Ramirezsarki@gmail.com

    0
  • Beeman0202

    payment not credited. Kindly assist pls

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  • Beeman0202

    Here is my mail addree

    beeman0202@gmail.com

    0
  • Veronica Ebirewanlu

    Dear Alhassanmagajitanko,

    Thank you for contacting Monnify.

    Apologies for the delayed response.

    Please be informed that this payment was not received.

    Kindly contact the source bank for further assistance.

    Regards,

    0
  • Veronica Ebirewanlu

    Dear Surajo Sani,

    Thank you for contacting Monnify.

    Please be informed that both transactions were successfully received.

    Kindly reach out to the merchant (usmanreal43@gmail.com) with these transaction references; MNFY|45|20230425103731|287239 and MNFY|99|20230425115954|283626 for further assistance.

    Regards,

     
    0
  • Veronica Ebirewanlu

    Dear Sarki Ramirez,

    Thank you for contacting Monnify.

    Please be informed that both transactions were successfully received.

    Kindly reach out to the merchant (usmanreal43@gmail.com) with the transaction reference; MNFY|99|20230426123452|353991 for further assistance.

    Regards,

     

     
     
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  • Muhammad Sani

    Hello! I made a transaction of 4000 to my sterling bank on Easy Access app with Account Number: 8907393820 and it has not reflect on my wallet since on the 22/6/ 2023... Please help me confirm it and provide the transaction id ... Thanks

    0
  • Obilochigozie5

    Hello i transfer money to my website wallet account in order to test my website auto bank, it wants successful but not credited in my website account. please help me solve the issue

    0
  • Olaiya Victor

    Hello
    Please I made a transaction today of #500 from my opay Through transfer to my TDC mobile store account and it hasn't entered my account yet
    This is the account number I sent it through
    9124919237

    0

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