Pending settlement

MKY Media

• April 17, 2023 17:12

I have contact you several times to settlement my account, but you refuse me. I have a Data and VTu website. You know our nature of business. Buy grace of God I will disable monnify transaction to manual funding as from now. Thanks

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  Veronica Ebirewanlu

  • April 17, 2023 19:08

  Dear MKY Media,

  Thank you for contacting Monnify.

  We are so sorry to hear about this and we apologize for any inconvenience this might have caused you.

  Kindly provide your business name and your registered email address to support@monnify.com to enable us to assist you further. 

  Looking forward to hearing from you.

  Best Regards,

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  Web User d9eeab55c1d5580f7a3565eb

  • April 17, 2023 22:55

  I have similar issue which hasn't been rectified yet

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  Veronica Ebirewanlu

  • April 18, 2023 07:06

  Dear Web User d9eeab55c1d5580f7a3565eb,

  Thank you for contacting Monnify.

  Kindly state your complaint for further assistance.

  Regards,

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  Web User d9eeab55c1d5580f7a3565eb

  • April 18, 2023 08:29

  I have a pending settlement for 2days now.

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  Veronica Ebirewanlu

  • April 18, 2023 19:08

  Dear Web User d9eeab55c1d5580f7a3565eb,

  Thank you for contacting Monnify.

  Apologies for the inconvenience.

  Kindly send a mail to settlement@monnify.com along with your business name for further investigation.

  Looking forward to hearing from you.

  Best Regards,

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  Abdullahibelloserious

  • May 01, 2023 21:46

  Please I have settlement pending more than 6 days Please what happens to it release them to me

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  Abdullahibelloserious

  • May 01, 2023 22:41

  This is my Monnify virtual account number 8857198529 wema bank saleemerh data & airtime vtu Abdullahi Bello Please I have settlement pending more than 6 days Please what happens to it release them to me

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  Veronica Ebirewanlu

  • May 07, 2023 08:29

  Dear Abdullahibelloserious,

  Thank you for contacting Monnify.

  Apologies for the inconvenience this might have caused you.

  Kindly confirm if this has been resolved now. 

  You can send a mail to settlement@monnify.com along with your business name for further assistance.

  Regards,

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  Romanus Emmy

  • July 05, 2023 15:34

  I have submitted the necessary documents for some weeks now , it's yet to be verified and settled.

   

   

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  Romanus Emmy

  • July 05, 2023 15:37

  I have submitted the necessary documents for some weeks now and it has not been settled in order to complete my registration.

  Pls attend to me as I anticipate your positive response.

  Romansub is my business name.

   

  Thank you

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  Veronica Ebirewanlu

  • July 05, 2023 23:14

  Dear Romanus Emmy

  Thank you for contacting Monnify.

  Apologies for the delayed response. 

  Kindly send a mail to support@monnify.com along with your registered business name and email address.

  Looking forward to hearing from you.

  Regards,

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  NWADIUGWU MATTHEW

  • July 13, 2023 17:38

  Dear Team,

  please i transferred/refund money to online loan app which they claim they didnt receive the money. kindly assist to trace where the money is and if there can be a possible refund incase it hanged. this is urgent please.

  the details are below:

  1, NAIRABUS: ACCT: 9175368922 TRANSACTION ID: 100004230705034852104935744807

  2. CASHEXPRESS: ACCT : 9175367815  TRANSACTION ID: 100004230705034144104935742741

  both transactions were done on the 5th of july.

   

  thank for your quick response.

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  Veronica Ebirewanlu

  • July 13, 2023 21:39

  Dear NWADIUGWU MATTHEW

  Thank you for contacting Monnify.

  We sincerely apologize for the inconvenience experienced.

  Please be informed that both transactions were rejected due to underpayment.

  Kindly provide the source account details for a refund.

  Looking forward to hearing from you.

  Regards

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