Payment issue
A customer made payment last night during the downtime , and the payment has not reflected till now.
Amount : 300
Date : 24-04-2023
MONIEPOINT
6258746551
Session ID: 100033230424193211000405301096
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Can someone attend to me for Godsake
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Dear Ihemenandu Okechukwu,
Thank you for contacting Monnify.
Please be informed that both transactions were not received.
Kindly contact your bank for further assistance.
Regards,
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Dear Alhassanmagajitanko,
Thank you for contacting Monnify,
Apologies for the delayed response.
Kindly be informed that the transaction was successfully received on Monnify.
Please confirm with the transaction reference; MNFY|49|20230504163247|896019.
Kindly let us know if you have any follow-up questions or need further help.
Best Regards,
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Payment has not reflected
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Dear Ihemenandu Okechukwu,
Thank you for contacting Monnify.
Please provide the details of the transaction and the exact account number the payment was made into for further assistance.
Looking forward to hearing from you.
Regards,
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Amount : 300
Date : 24-04-2023
MONIEPOINT
6258746551
Session ID: 100033230424193211000405301096
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Dear Ihemenandu Okechukwu,
Thank you for contacting Monnify.
Please be informed that this transaction was successful and a notification was sent.
Kindly confirm with the reference; MNFY|32|20230428082528|048927.
Best Regards,
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I made a payment to daily loan
I sent 20k
But it was only 10k that reflected
I did not know that the app had different accounts numbers
Please someone should attend to me. The app I paid into was cash now. Please let them make a refund of the remaining
10k so I can pay the other apps0 -
Someone should attend to me please
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Dear Ogar Deborah,
Thank you for contacting Monnify.
We sincerely apologize for the inconvenience you may have experienced.
Kindly provide the account number the payment was made and the date of the transaction for further assistance.
Looking forward to hearing from you.
Regards,
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Dear hambali bawa,
Thank you for contacting Monnify.
How may we assist you today?
Looking forward to hearing from you.
Regards,
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Payment was made since last week Friday to monnify account and till now it has not reflected
Date: 13/10/2023Amount: 13,595.54
Account number : 9280985227
Bank name: wema bank
Session ID : 1100062005062400900227450180
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Dear Olatunde Akanni
Thank you for contacting Monnify.
Kindly note that this transaction was not received on Monnify.
Please contact the source bank for further assistance/reversal.
Kindly let us know if you have any follow-up questions or need further help.
Best Regards,
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