FAILED PAYMENT

Precious Edafe

• May 29, 2023 12:14

Hello, I have multiple queries, I have sent emails and no response.

Multiple failed transactions and their bank have reverted back to them claiming transactions all succeeded. 

Please respond to my emails

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• 

  Vivian Iloh

  • May 29, 2023 12:47

  Dear Precious Edafe

  Thank you for contacting Monnify support.

  We deeply apologise for all inconveniences.

  Kindly send a mail to vivian.iloh@moniepoint.com with details of the said transaction, (the destination account number, amount and date), for further assistance.

  Please let us know if you have any follow-up questions or need further help.

  Best Regards,

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• 

  sermailagarba

  • February 16, 2024 22:44
  • Edited

  I was trying to withdraw a money from my wallet but I can't because the transaction fee was 100,000,000,000.00. kindly resolve my issues

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• 

  Florence Ighravwe

  • February 19, 2024 07:18

  Dear sermailagarba,
  
  Thank you for contacting Monnify Support. 
  
  We apologize for not reaching out to you sooner. 
  
  Kindly send a mail to support@monnify.com, providing the screenshot of the transaction fee, your registered business name and email address, to enable us investigate and treat accordingly. 
  
  Best regards.

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