Wallet not adding up

Bello Aliu Opeyemi

• July 09, 2023 15:54

When customer transfer to any of the available account number, the money will not reflect on their wallet. But it always appear on my own dashboard at Monnify. Pls help resolve this.

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  Vivian Iloh

  • July 10, 2023 07:24

  Dear Bello Aliu Opeyemi,

  Thank you for contacting Monnify.

  We sincerely apologise for the issue you have experienced.

  Please could you share sample of such transaction with us for further checks?

  Kindly let us know if you have any follow-up questions or need further help.

  Best Regards,

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  Bello Aliu Opeyemi

  • July 11, 2023 14:39

  MNFY|90|20230711082733|219496 o transfer this to wema bank... It's in my Monnify wallet currently but not on my website dashboard.

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  Bello Aliu Opeyemi

  • July 12, 2023 06:22

  Waiting for your reply ma... I transfer that money through WemA Bank. And it doesn't drop at my wallet on my website DataDime but it appear on Monnify

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  Vivian Iloh

  • July 12, 2023 07:20

  Dear Bello Aliu Opeyemi,

  Thank you for contacting Monnify.

  Kindly be informed that this transaction was received and processed on Monnify.

  Please reach out to the merchant at (yemoz2010@gmail.com) with transaction 

  reference;  MNFY|90|20230711082733|219496 for further assistance.

  Kindly let us know if you have any follow-up questions or need further help.

  Best Regards,

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  Bello Aliu Opeyemi

  • July 12, 2023 08:14

  Yes agreed. It seems you didn't get my complain. The money will appear on Monify but on my website. My members didn't see the money reflecting in there wallet. There wallet remains at 0 even after Transfer money to the appropriate provided bank account

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  Veronica Ebirewanlu

  • July 23, 2023 12:33

  Dear Bello Aliu Opeyemi

  Thank you for contacting Monnify.

  We sincerely apologize for the delayed response.

  Kindly be informed that you are yet to set up the webhook notification hence the reason the customer’s wallet was not credited automatically.

  Kindly go through this documentation with your developer for further clarification

  https://teamapt.atlassian.net/wiki/spaces/MON/pages/641106009/Configuring+webhooks+on+Monnify+UI

  Kindly let us know if you have any follow-up questions or need further help.

  Best Regards,

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