Pls help ooo

Aquila

• July 12, 2023 11:50

Pls my monnify account has been been approved since these days. Pls look into it oooo. My Customers are complaining oooo. Pls approved my account

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  Veronica Ebirewanlu

  • July 12, 2023 14:16

  Dear Aquila,

  Thank you for contacting Monnify.

  We sincerely apologize for the delay in activating your account.

  Kindly send a mail to support@monnify.com with your business name and email address for further assistance.

  Looking forward to hearing from you.

  Regards,

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  NWADIUGWU MATTHEW

  • July 13, 2023 17:37

  Dear Team,

  please i transferred/refund money to online loan app which they claim they didnt receive the money. kindly assist to trace where the money is and if there can be a possible refund incase it hanged. this is urgent please.

  the details are below:

  1, NAIRABUS: ACCT: 9175368922 TRANSACTION ID: 100004230705034852104935744807

  2. CASHEXPRESS: ACCT : 9175367815  TRANSACTION ID: 100004230705034144104935742741

  both transactions were done on the 5th of july.

   

  thank for your quick response.

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  Veronica Ebirewanlu

  • July 13, 2023 21:39

  Dear NWADIUGWU MATTHEW

  Thank you for contacting Monnify.

  We sincerely apologize for the inconvenience experienced.

  Please be informed that both transactions were rejected due to underpayment.

  Kindly provide the source account details for a refund.

  Looking forward to hearing from you.

  Regards

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