Wallet not credited

Shater Sonter

• July 28, 2023 07:15

I made a payment to N3TDATA but my wallet was not credited even though my bank account was debited. Please look into this issue ASAP

0

• 

  Veronica Ebirewanlu

  • July 28, 2023 07:36

  Dear Shater Sonter

  Thank you for contacting Monnify.

  Kindly assist with the Monnify account number that this payment was made to (not the source account details), the date of the transaction, and the amount so we can investigate and revert accordingly.

  Looking forward to hearing from you.

  Best Regards.

  -1
• 

  Shater Sonter

  • July 28, 2023 08:07

  Account Number: 6290915269
  Bank: Moniepoint
  Date of transaction: 27/07/2023
  Amount: N4500

  Regards

  0
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  Veronica Ebirewanlu

  • July 28, 2023 08:12

  Dear Shater Sonter

  Thank you for contacting Monnify.

  This has been sent for further confirmation.

  Feedback will be communicated once received.

  000014230727024600217882763296

  Regards, 

  0
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  Veronica Ebirewanlu

  • July 28, 2023 09:06

  Dear Shater Sonter

  Thank you for contacting Monnify.

  Please be informed that the transaction has been processed successfully. MNFY|54|20230728092811|008084

  Regards,

   

  -1
• 

  Zulyadaini Hashimu

  • July 29, 2023 22:34

  I recently made a payment to Nasclick about twice actually, but my wallet was not credited and i was debited by my bank. Please help me look into this issue.
  Thank you

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  Zulyadaini Hashimu

  • July 30, 2023 07:55

  Please find below the details of the transactions at various dates,
  Account Number: 8933853789
  Bank: Sterling bank
  Date of transaction: 02/06/2023
  Amount: N2000

  Account Number: 7156337813
  Bank: Wema bank
  Date of transaction: 28/07/2023
  Amount: N1500

  0
• 

  Veronica Ebirewanlu

  • July 30, 2023 08:26

  Dear Zulyadaini Hashimu

  Thank you for contacting Monnify.

  The first transaction made to 8933853789 was received on 03/06/2023 with reference 

  MNFY|16|20230603051729|047822.

   

  While the transaction made to 7156337813 was not received. Please contact your bank for further assistance.

   

  Regards, 

   

  0
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  Shater Sonter

  • August 10, 2023 10:18

  I made a payment to N3TDATA but my wallet account was not credited even though my bank account was debited for the transaction. Kindly provide assistance.

  Bank: Sterling Bank
  Account Name: N3TDATA
  Account Number: 8995677372
  Amount: N5400

  Regards

  0
• 

  Veronica Ebirewanlu

  • August 10, 2023 11:12

  Dear Shater Sonter

  Thank you for contacting Monnify.

  Kindly confirm the date of the transaction for further assistance.

  Looking forward to hearing from you.

  Regards,

  0

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