Transaction successful but wallet not credited.
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Dear Morrison Samuel
Thank you for contacting Monnify.
We sincerely apologize for the inconvenience you may have experienced.
Kindly assist with the Monnify account number that this payment was made to (not the source account details), the date of the transaction, and the amount so we can investigate and revert accordingly.
Looking forward to hearing from you.
Best Regards.
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It has been a week since I logged in my complaint. I am yet to receive any response.
Is this how you treat your customers?If I do not get any response in the next 48hours, I would report this website/company in every way that I can.
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Dear Morrison Samuel
Thank you for contacting Monnify.
Apologies for the delayed response.
Please provide the email address you registered with on the platform for further assistance.
Regards,
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Registered email is samuelmorrison09@gmail.com
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Pls sir I fund #1000 to my wallet with palmpay to money point..av been debited while my wallet was not too
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Dear Morrison Samuel
Thank you for contacting Monnify.
Apologies for the delayed response.
Please be informed that the transaction was successful.
Kindly reach out to the merchant @husmodata2020@gmail.com with reference; MNFY|17|20230724101007|063824 for further assistance.
Regards,
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Dear Saleem Ibroheem
Thank you for contacting Monnify.
We sincerely apologize for the inconvenience experienced.
Kindly be informed that we are working on the issues with Moniepoint.
Please be rest assured that all successful transactions will be processed.
Regards
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Dear Veronica, I am yet to receive a response from the email you directed me to message.
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How do I start transactions
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Good Morning Monify, I did payment of 2050 to my Wallet this midnight around 3:53am on August 15the 2023. I was debited without crediting my wallet.. Pls help me fix, also I have sent message to u via mail no response
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Dear sangotokun adeola
Thank you for contacting Monnify.
Kindly assist with the Monnify account number that this payment was made to (not the source account details), the date of the transaction, and the amount so we can investigate and revert accordingly.
Looking forward to hearing from you.
Best Regards.
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I credited my husmodata wallet through opay account it does not dropped. pls how can you help me reverse the money
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Dear Jascom Bright
Thank you for contacting Monnify.
Kindly assist with the Monnify account number that this payment was made to (not the source account details), the date of the transaction, and the amount so we can investigate and revert accordingly.
Looking forward to hearing from you.
Best Regards.
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Transition from my opay (8166494998)
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Amount #6000
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Dear Jascom Bright
Thank you for contacting Monnify.
Kindly be informed that this transaction was received and processed on Monnify.
Please reach out to the merchant with transaction references; MNFY|21|20230919054616|000531 for further assistance.
Kindly let us know if you have any follow-up questions or need further help.
Best Regards,
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Please the merchant has to be called for question , they are suspected to be fraud. I mean husmodata
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They are not responding, they are online merchant, I didn't know if there is any other way round you can help me with
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