Payment issue

Ritanoble Noble

• August 18, 2023 11:16

Payment was made to the following bank and it is not reflecting on the customers dashboard or monnify. Destination bank details Bank name: fidelity Acc no: 4554767165 Amount: 1000 Date: Aug 18, 2023 Time: 10:43:59am Please what should i do and what is session id

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  Khalidisah6

  • August 18, 2023 17:38

  This account is not My own

  My account is 1454669483 access Bank mallam isa khalid

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  Veronica Ebirewanlu

  • August 21, 2023 06:41

  Dear Ritanoble Noble

  Thank you for contacting Monnify.

  We sincerely apologize for the inconvenience experienced.

  Kindly provide the 30 digits session ID from your bank for further investigation.

  Looking forward to hearing from you.

  Regards,

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  Veronica Ebirewanlu

  • August 21, 2023 06:42

  Dear Khalidisah6

  Thank you for contacting Monnify.

  How may we assist you, please?

  Looking forward to hearing from you.

  Regards

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  IHEUKWUMERE AGATHA

  • September 22, 2023 14:11

  Good afternoon
  I made a payment to monnify account 9264655379 on the 10th of September and my bank has confirmed that the transaction was successful but the company in question said it is not showing on their dashboard
  Section ID 999035230910153040136944797354 amount 15,000

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