Customers wallet not credited
Two of my customers paid in money and it was not credited to their wallet while they have been debited
Case 1
Account no: 4555262532
Bank: fidelity
Amount: 300
Date: September 1st 2023
Time: 18:07
Session id: 100004230901170736106230706215
Case 2
Bank: monie point
Account no: 6359511171
Amount: 140
Date: 9th September 2023
Time: 16:50:52
Session id: 100004230903155051106289301402
Business name: Nnoblekonnect
Email: ritanoblen@gmail.com
0
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Dear Ritanoble Noble
Thank you for contacting Monnify.
We apologize for the delayed response.
This transaction 100004230901170736106230706215 was successful, please confirm with reference;
MNFY|89|20230902150743|261074.This transaction 100004230903155051106289301402 was also successful, please confirm with reference;MNFY|61|20230903165057|310381.A review shows both transactions were successfully made to Nnoblekonnect and webhook notifications were successfully received.If the customer is still yet to be credited, please follow the steps to resend the notification.1) Click on 'Developer' on your dashboard
2) Go to 'Event logs'
3) Click filter event and apply reference
4) Click on Resend notifications.
Regards,0
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