Customers wallet not credited

Ritanoble Noble

• September 04, 2023 11:44

Two of my customers paid in money and it was not credited to their wallet while they have been debited Case 1 Account no: 4555262532 Bank: fidelity Amount: 300 Date: September 1st 2023 Time: 18:07 Session id: 100004230901170736106230706215 Case 2 Bank: monie point Account no: 6359511171 Amount: 140 Date: 9th September 2023 Time: 16:50:52 Session id: 100004230903155051106289301402 Business name: Nnoblekonnect Email: ritanoblen@gmail.com

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  Veronica Ebirewanlu

  • September 06, 2023 07:26

  Dear Ritanoble Noble

  Thank you for contacting Monnify.

  We apologize for the delayed response.

  This transaction 100004230901170736106230706215 was successful, please confirm with reference; 

  MNFY|89|20230902150743|261074.

   

  This transaction 100004230903155051106289301402 was also successful, please confirm with reference; 

  MNFY|61|20230903165057|310381.

   

  A review shows both transactions were successfully made to Nnoblekonnect and webhook notifications were successfully received.

   

  If the customer is still yet to be credited, please follow the steps to resend the notification.

   

  1) Click on 'Developer' on your dashboard

  2) Go to 'Event logs'  

  3) Click filter event and apply reference 

  4) Click on Resend notifications.

  Regards,

   

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