Transaction successful but not credited

Igbinosa Blessing

• September 28, 2023 00:28

 I transferred money into the wallet up to now I have not received the alert okay

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• 

  Vivian Iloh

  • September 28, 2023 10:38

  Dear Igbinosa Blessing,

  Thanks for reaching out to Monnify support.

  Kindly provide more details on the transaction to enable us investigate

  The amount, date and Monnify account number you paid to.

  We will be on standby for your response.

  Best Regards,

  0
• 

  Victor Henry

  • September 30, 2023 17:26

  I transferred money to jumia pay today but it was cancelled because it was said to be an over payment , pls I need my refund..

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  Vivian Iloh

  • October 02, 2023 20:32

  Dear Victor Henry,

   

  Thanks for reaching out to Monnify support.

  Kindly provide more details on the transaction to enable us investigate

  The amount, date and Monnify account number you paid to.

  We will be on standby for your response.

  Best Regards,

  0
• 

  Oyeniyan Waliu

  • October 03, 2023 03:18

  My settlement on Monnify was debited but am yet to receive it

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  Veronica Ebirewanlu

  • October 05, 2023 06:43

  Dear Oyeniyan Waliu

  Thank you for contacting Monnify.

  Apologies for the delayed response.

  Kindly confirm if the funds have been received now.

  Regards,

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