Trouble Getting My New Business Activated

I have an existing monnify account with monnify, Now am trying to add another business and they keep rejecting my utility bill uploaded. Do I even need another business registration, since I have an existing account? The receipt I uploaded has my address auto generated but monnify is insisting on payment receipt with address typed in letter head,Ikeja Electric IKEDC AND MANY OTHER Electric Distribution, DC'S don't generate letter head bills with your address typed in anymore, One's address is auto-generated in your bill payment receipt(ie the receipt of the light units you bought) Pls kindly approve my Monnify account requested for my new business, thanks