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Monnify complaint

saeed ameenu
I have send 2000 to my buymesub wallet on 12 October 2023 and I complained to them but they refused to take action the bank details are as follows Bank moniepoint bank Account number 6270411822 Account name buymesubameeraaz
1

Comments

33 comments

Date Votes
  • Veronica Ebirewanlu

    Dear saeed ameenu

    Thank you for contacting Monnify,

    Kindly be informed that the transaction was successfully received on Monnify.

    Please confirm with the transaction reference; MNFY|36|20231012082328|001794

    Kindly let us know if you have any follow-up questions or need further help.

    Best Regards,

    0
  • saeed ameenu

    No it was not dropped up till now

    0
  • Veronica Ebirewanlu

    Dear Saeed,

    Thank you for contacting Monnify.

    Kindly reconfirm now.

    Regards,

    0
  • Enoch Emmanuel

    I also deposited 500 yesterday and it hasn't now reflect till now

    0
  • saeed ameenu

    I confirmed it was refunded thank you

    0
  • Khalidisah6

    Suddenly monnify denied me access to my account which I have almost N100,000 and I have emailed support and they asked for information which I provided for over 3 months now I followed up tire and nothing was done. I am and sensing monnify turning to fraud. All I want now is to send my money to my settlement account and close the monnify account.

    0
  • Karimi “Tmixx” Peter

    MNFY|36|20231012082328|001794

    0
  • Veronica Ebirewanlu

    Dear Karimi “Tmixx” Peter

    Thank you for contacting Monnify.

    Please be informed that this transaction was successful; 

    MNFY|36|20231012082328|001794

    Kindly confirm the challenge you are having with this transaction.
     
    Looking forward to your response.
     
    Regards,
    0
  • Precious Ezeh
    • Edited

    I funded my wallet twice,with two different banks and it’s not reflecting in my wallet,I’ve complained and nothing has been done.

    -1
  • Veronica Ebirewanlu

    Dear Precious Ezeh

    Thank you for contacting Monnify.

    Kindly assist with the Monnify account number that this payment was made to (not the source account details), the date of the transaction, and the amount so we can investigate and revert accordingly.

    Looking forward to hearing from you.

    Best Regards.

    0
  • Precious Ezeh

    9268126543 is the account number
    Date of transaction: 31st October 2023
    From 1000 from zenith and opay respectively.

    0
  • Veronica Ebirewanlu

    Dear Precious Ezeh

    Thank you for contacting Monnify.

    Kindly be informed that this transaction has been sent for further confirmation.

    An update will be provided once it is received

    Session ID; 000015231031082609968814031688 and 100004231031094229108126203373

    Regards

    0
  • Precious Ezeh

    Alright, thanks
    But how do I know when it has been resolved?

    0
  • Veronica Ebirewanlu

    Dear Precious,

    The transactions will reflect soon. We are currently having a delay.

    Feedback will be communicated once resolved.

    Regards,

    0
  • Eunice Chiamaka

    Destination Bank
    Wema Bank
    Account Number
    9515488565
    Session ID
    100004231031060136108119772025
    Hello monnify the acct above was funded with 8728 naira and it's yet to reflect.
    Date of transaction-31/10/2023

    0
  • Veronica Ebirewanlu

    Dear Eunice Chiamaka

    Thank you for contacting Monnify.

    Kindly be informed that this transaction has been sent for further confirmation.

    An update will be provided once it is received

    Session ID; 100004231031060136108119772025

    Regards

    0
  • Anthony Egharevba

    Good afternoon, my customers made payments through the monnify payment system on my website since morning, till now they are yet to reflect 

    0
  • Veronica Ebirewanlu

    Dear Anthony Egharevba

    Thank you for contacting Monnify.

    Kindly assist with the Monnify account number that this payment was made to (not the source account details), the date of the transaction, and the amount so we can investigate and revert accordingly.

    Looking forward to hearing from you.

    Best Regards.

    0
  • Anthony Egharevba

    7156263521

    31st October 2023

    #1000

    0
  • Anthony Egharevba

    Wema

    9171799285

    31st October 2023

    This account was funded with #400 and its yet to reflect 

    0
  • Anthony Egharevba

    7156263521

    31st October 2023

    #200

    This account was funded with #200 and its yet to reflect 

    0
  • Anthony Egharevba

    Thanks for the swift response, they have all been resolved 

    0
  • Datadeels

    Please, I'm having troubles verifying my email, what is the most responsive support channel for monnify because I haven't got any response on the live chat option on your site for over 3hours

    0
  • Veronica Ebirewanlu

    Dear Datadeels

    Thank you for contacting Monnify.

    We sincerely apologize for the inconvenience experienced.

    Please send a mail to support@monnify.com with your email and business name.

    Regards,

    0
  • Veronica Ebirewanlu

    Dear Precious Ezeh

    Thank you for contacting Monnify.

    Please be informed that the issue has been resolved and the transaction has been processed successfully.

    Regards,

    0
  • Veronica Ebirewanlu

    Dear Eunice Chiamaka

    Thank you for contacting Monnify.

    Please be informed that the issue has been resolved and the transaction has been processed successfully.

    Regards,

    0
  • Veronica Ebirewanlu

    Dear Anthony Egharevba

    Thank you for contacting Monnify.

    We apologize for the delayed response.

    We appreciate your feedback.

    Regards,

    0
  • Datadeels

    Thank you so much

    0
  • Datadeels

    Please, can I use moniepoint account for payout purpose

    0
  • Veronica Ebirewanlu

    Dear Datadeels

    Thank you for contacting Monnify.

    Kindly confirm if you mean you want to integrate the Moniepoint virtual account number.

    Looking forward to your response.

    Regards,

     

    0

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