UNSERIOUS OF MONNIFY SUPPORT

Khalidisah6

• October 24, 2023 20:28

Suddenly monnify denied me access to my account which I have almost N100,000 and I have emailed support and they asked for information which I provided for over 3 months now I followed up tire and nothing was done. I am and sensing monnify turning to fraud. All I want now is to send my money to my settlement account and close the monnify account.

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  Vivian Iloh

  • October 25, 2023 06:52

  Dear Khalidisah6,

  Thank you for contacting Monnify Support.

  We apologise for all inconveniences.

  Please provide us with your business name and email address for further investigation.

  Also provide us with the details of the said transaction so that we can duly assist you.

  Best Regards,

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  Khalidisah6

  • October 25, 2023 07:01

  I said you people have denied me access to my account and have held my money almost N100,000 for 3 months now. 

  BUSINESS NAME: Albarka-Venture
  EMAIL FOR THE ACCOUNT: khalidisah6@gmail.com

  see the screenshot of what I see any time I tried to access my dashboard. I have email support@monnify.com for 3 months and I provided all the information they asked for and nothing was done about it till now

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  Vivian Iloh

  • October 25, 2023 07:15

  Dear Khalidisah6,

  Please note that this has been escalated to our tech team and feedback will be provided before the close of business today.

  Apologies again for all inconveniences.

  Regards,

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  Vivian Iloh

  • October 25, 2023 11:08

  Khalidisah6,

  Please note that our investigation shows that there was a successful login into this account at 9:06pm, 24th October, 2023.

  Kindly log into the account also using another device or browser.

  Please let us know if you have any follow-up questions or need further help.

  Best Regards,

   

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  Khalidisah6

  • October 25, 2023 17:28

  Understand my issue. I do receive a message for a successful login but I am not redirected to the dashboard. It will show me error occurred. Look at this attachment well

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  Khalidisah6

  • October 25, 2023 17:56

  Hello Vivian Iloh, you asked for information which I provided but till now no reply from you. You see the reason why I said monnify is becoming unserious and I sense a scam.  Why holding my money and frustrating my business? 

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  Vivian Iloh

  • October 26, 2023 07:07

  Dear Khalidisah6,

  Myself and Tolu have been communicating with you since yesterday and even asked for KYC verification documents.

  Your issue has been escalated to the team in charge, kindly exercise some patience.

  Regards,

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  Khalidisah6

  • October 26, 2023 07:20

  And I have provided the information for KYC you requested for. Waiting for your prompt resolution of the issue

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  Vivian Iloh

  • October 26, 2023 09:52

  Dear Khalidisah6,

  Please note that an invite link has been sent to your email address.

  Kindly click on the link and update.

  Regards,

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  Khalidisah6

  • October 26, 2023 19:12

  Hello Vivian,

  I clicked on that link and I didn't see any form for update rather I was told verification failed and I message you people then till now nothing has been done. See the attach image. You people you should send my money and close that account since you people don't want to resolve the issue. You are the worst payment gateway I have seen so far.

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