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16 comments

Date Votes
  • Vivian Iloh

    Dear NUHU MUHAMMAD ABDUL-AZIZ,

    Thank you for contacting Monnify.

    Kindly send a mail to support@monnify.com for further assistance.

    Please let us know if you have any follow-up questions or need further help.

    Best Regards,

    0
  • Salman Muzamil

    I need help

    1
  • Vivian Iloh

    Dear Salman Muzamil,

    Thank you for contacting Monnify.

    How may we assist you?

    Regards,

    0
  • Emeka Calistus

    I made a payment to GOTV is successful but is not seen in GOTV account

    IUC 7527765813

    ID 643196483464149

    0
  • Vivian Iloh

    Emeka Calistus,

    Thanks for reaching out to Monnify support.

    Kindly provide more details on the transaction to enable us investigate

    The amount, date and Monnify account number you paid to.

    We will be on standby for your response.

    Best Regards,

    0
  • Veronica Ebirewanlu

    Dear Bamassa,

    Thank you for contacting Monnify. 

    We sincerely apologize for the delayed response.

    Kindly follow the steps below to reset your password;

    1. Click on the forgot password link 
    2. You will be redirected to a password recovery page where you input your email address so the link to reset your password will be sent to it.
    3. Click on the password reset link sent to your email address to reset your password.
    4. On clicking on the reset password link, you’d be redirected to a password set page where you are to provide a new password and also confirm the password.
    5. Once you have provided a new password and confirmed it, your password is reset and you can then go to the login page to log in with your new password credentials.

    Thank you for choosing Monnify.

    Regards,

    0
  • Tyavkase Charles

    I'm unable to access my data website please help

    -1
  • Tyavkase Charles

    No I didn't find

    0
  • Florence Ighravwe

    Dear Tyavkase Charles,

    Thank you for contacting Monnify. 

    We apologize for not reaching out to you sooner.

    Kindly provide more information on the complaint (and possibly with a screenshot of the issue) to enable us understand and help you better. 

    Best regards.

    1
  • Tega ROYAL

    Hello I made a payment for the M 5G router how do I get it

    0
  • Florence Ighravwe

    Dear Tega ROYAL,

    Thank you for contacting Monnify. 

    Kindly confirm if the payment was made to a Monnify Merchant. If yes, please provide the destination account number, date and the amount to enable us treat accordingly.

    Looking forward to your prompt response.

    Best regards.

    0
  • Tega ROYAL

    7026031148
    January 23 2024
    50,000 naira

    0
  • Florence Ighravwe

    Dear Tega ROYAL,

    Kindly be informed that the account number provided is not a Monnify Account Number.

    Please let us know if you require further assistance.

    Best regards.

    0
  • Tega ROYAL

    I don’t understand what do you mean

    0
  • Florence Ighravwe

    Dear Tega ROYAL,

    We apologize for not reaching out to you sooner.

    Kindly be informed that this transaction was not received on Monnify. 

    Please contact the source bank for further assistance/reversal.

    Best regards.

    0
  • Frank Jipill

    Need my monnify to my home screen

    0

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