Sublink wallet not credited

Njoku Esther

• December 07, 2023 17:24

My wallet with username Munachimso was credited with 1,000 by 1:16PM and 2,000 by 6:01 PM and I have been debited,yet I've not received it in my wallet

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• 

  Vivian Iloh

  • December 10, 2023 15:02

  Dear Njoku Esther,

  Thanks for reaching out to Monnify support.

  Kindly provide more details on the transaction to enable us investigate

  The amount, date and Monnify account number you paid to.

  We will be on standby for your response.

  Best Regards,

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• 

  Opeyemi Popoola

  • December 13, 2023 16:29

  I funded my wallet on Sunday Evening with #1350 and Today which is Tuesday with #1000 and both transactions were successful but my wallet is yet to be credited please what's going on? Hope I'm not been scammed? Please do something about this quick
  I have sent am email and I'm waiting for their response.
  First transaction was made with zenith bank as exactly 9:23PM on Sunday
  Second transaction was made with Opay at exactly 3:30PM on Tuesday both transactions were made to this monnify account number below 👇

  Monnify account number:0812175285(GT Bank).
  I will be glad if you people can resolve this issue sooner

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• 

  Vivian Iloh

  • December 14, 2023 07:32

  Dear Opeyemi Popoola,

  Thank you for contacting Monnify.

  Please be informed that this transaction was not received on Monnify.

  Kindly inform the customer to contact the source bank for reversal/further assistance.

  Regards.

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