Transactions successful but wallet not credited

Surajudeen Abdulwahab

• December 18, 2023 20:22

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  Florence Ighravwe

  • December 18, 2023 20:29

  Dear Surajudeen Abdulwahab,
  
  Thank you for contacting Monnify.
  
  We apologize for the delayed response.
  
  Kindly provide the destination account number, the amount of the transaction and the date to enable us treat accordingly.
  
  We look forward to your prompt response. 
  
  Best regards.

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  Alpha Bitrus

  • December 18, 2023 21:03

  Good evening, customers are making payments into GT Bank and Moniepoint but is not being at my end. what's the problem

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  Florence Ighravwe

  • December 18, 2023 21:08

  Dear Alpha Bitrus, 
  
  Thank you for contacting Monnify.

  Please be informed that we earlier experienced some funding delays with Moniepoint transactions. 

  However, this is being reviewed and the backlogs are currently receiving attention.
  
  Kindly bear with us while the resolution is ongoing.
  
  Best regards.

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