Onboarding and Integration Issues

Maryjane Obasi

• December 22, 2023 09:14

Dear Monnify My website was recently built and connected to monnify, but When customers fund their wallet it doesn't reflect on their personal Accounts My website is https://exoticsub.com.ng This issue has cost me a lot of customers. Please can you check what the problem is from your own end? Thanks .I await your speedy and positive response.

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  Florence Ighravwe

  • December 22, 2023 09:42

  Dear Maryjane Obasi,
  
  Thank you for contacting Monnify.
  
  We apologize for not reaching out to you sooner.
  
  We are also sorry to hear about the experience and all inconvenieces you might be experiencing at the moment.
  
  Kindly provide us with your registered business name, email address and samples of the affected transaction so we can treat and revert to you accordingly.
  
  Looking forward to your prompt response.
  
  Best regards.
  
  

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