Transportation successful wallet not credited

Obuyoma Lucky

• December 22, 2023 16:48

On the 12th of December 2023, I made transfer of #5000 from access bank 0015322920 to wema bank account 9510467710 which was successful so that my wallet can be funded automatically till now that money has not entered my wallet. Session ID: 09FG231214172504385SQZDB9 for the successful transfer. Debit Amt:NGN5,010.75 Acc:001******920 Desc:099MJKL23348Wyub/TRF/Data/FRM OGHENEUWHOHWOMUE LUCKY UMUKOR Time:14/12/2023 Avail Bal:NGN Total:NGN

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  Florence Ighravwe

  • December 22, 2023 19:15

  Dear Obuyoma Lucky,
  
  Thank you for contacting Monnify.
  
  Our deepest apologies for not reaching out to you sooner.

  Kindly be informed that this transaction was not received on Monnify. 

  Please engage the source bank for further assistance/reversal.
  
  Best regards.

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• 

  Muhammadahmadimam12

  • December 23, 2023 12:01

  9341636342
  Sterling bank
  2500

  Credited in wallet but it stay pending

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• 

  Muhammadahmadimam12

  • December 23, 2023 12:02

  6330330900
  Moniepoint
  5000
  Credited in wallet but it stay pending resolve it please

  0
• 

  Florence Ighravwe

  • December 23, 2023 12:34

  Dear Muhammad,

  Thank you for contacting Monnify.

  Kindly provide the dates of the transactions to enable us assist you better.

  Looking forward to your prompt response.

  Best regards.

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• 

  Muhammadahmadimam12

  • December 23, 2023 12:48

  22/12/2023

  0
• 

  Florence Ighravwe

  • December 23, 2023 16:39

  Dear Muhammadahmadimam12,
  
  We apologize for not reaching out to you sooner.

  Please be informed that these transactions were successfully processed to the merchant; ALMADEENA DATA AND VTU.

  Kindly reach out to the merchant with this transaction references:

  MNFY|56|20231222184434|023093 and MNFY|02|20231222211052|031642 for further assistance.

  
  Best regards.

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