Complain on, undisplayed account numbers of newly created accounts

Samaila ibrahim

• March 27, 2024 20:06

SamfastData Mar 26, 2024, 7:32 PM GMT+1 Hello! Dear monnify, my name is samaila ibrahim the owner of Sam Fast Data (A VTU WEBSITE) Which is linked to your comapany for collection of payment from my customers, i have a complain. Some of my new customers have register with my website but the account number is not displaying on their dashboards, what could be the problem please? kind regards.

0

• 

  Florence Ighravwe

  • March 28, 2024 13:58

  Dear Samaila ibrahim,
  
  Thank you for contacting Monnify. 
  
  We sincerely apologize for the experience and the delayed response.
  
  Kindly find the link to create reserved account numbers for your customer - https://teamapt.atlassian.net/wiki/spaces/MON/pages/289046549/Reserving+An+Account+V2+New.
  
  Please let us know if you require further assistance. 
  
  Best regards.
  
  
  

  0
• 

  Saeed Abba

  • April 02, 2024 23:15

  

  0
• 

  Florence Ighravwe

  • April 03, 2024 08:53

  Dear Saeed Abba,
  
  Thank you for contacting Monnify. 
  
  Please note that attempts to repush notification failed with error message "Invalid response from the API".
  
  Kindly liaise with your developer for further assistance.
  
  Best regards.
  
  
  

  0
• 

  Onedream

  • April 06, 2024 12:57

  My customers has been unable to create new account numbers for about a month now. What's going on. Should I stop using your platform for my business? Let me know please

  0
• 

  Florence Ighravwe

  • April 08, 2024 17:17

  Dear Onedream,
  
  Thank you for contacting Monnify Support. 
  
  We sincerely apologize for not reaching out to you sooner.
  
  Kindly review the following document with your developer: https://teamapt.atlassian.net/wiki/spaces/MON/pages/212008610/Customer+Reserved+Accounts
  
  Please let us know if you require further assistance. 
  
  Best regards.

  0

Please sign in to leave a comment.