Request for Reversal of Wrong Deposit

Adekunle Giwa

• June 28, 2024 14:26

 

I am writing to bring to your attention an urgent issue regarding a mistaken deposit that was made to a Monnify/FairMoney account associated with Wema Bank. The details of the erroneous transaction are as follows:

Receiver Details:

• Account Number: 7365631366
• Bank: Wema Bank
• Amount: N200,000
• Date of Transaction: July 27th, 2024.

 Senders detail

• Account Number: 0431308666
• Bank: GTBank
• Amount: N200,000
• Date of Transaction: July 27th, 2024.

I would like to request an immediate reversal of the aforementioned amount to my original account. I believe this mistake occurred due to an error in the account number input during the transaction process.

Please find attached the proof of transaction and any other relevant documents that may assist in verifying and resolving this issue promptly. I trust that Monnify values customer satisfaction and will take swift action to rectify this mistake.

Should you require any further information or clarification, please do not hesitate to contact me at the phone number or email address provided above.

Thank you for your prompt attention to this matter. I look forward to your swift and positive response.

Yours sincerely,

0

• 

  Florence Ighravwe

  • July 02, 2024 11:04

  Dear Adekunle Giwa,
  
  Thank you for contacting Monnify. 
  
  We sincerely apologize for the experience and for reaching out sooner.
  
  Kindly send a mail to support@monnify.com for further assistance.
  
  Best regards,

  1

Please sign in to leave a comment.