Payment was made but value was not recieved.

Ibagere.omas

• August 16, 2024 06:17

Good Morning. I was trying to fund my online wallet, I was given a moniffy account which I paid to even before the 30 mins time mark. This is day 3 I have not still recieved my value. Here is the account details I made payment to. Jabiru Muhammad 9625566106 Wema Bank Please kindly help

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• 

  Florence Ighravwe

  • August 19, 2024 06:17

  Dear Ibagere.omas,
  
  Thank you for contacting Monnify. 
  
  We sincerely apologize for the delayed response and the experience.
  
  Please confirm if this has been resolved. 
  
  If no, kindly share the transaction receipt, date and amount of the transaction. 
  
  Looking forward to your prompt response. 
  
  Best regards,

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• 

  Ibagere.omas

  • August 19, 2024 06:32

  I cant see where to attach photos.

  But here are the details

  Amount: 30k
  Account Piad to: 9625566106
  Account Name: Mfy / Jabiru Muhammad -Pay
  Bank: Wema Bank
  Date and time: 13 August 2024, 6:32pm
  SessionID: 1200012408132032499695 89603302

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• 

  Florence Ighravwe

  • August 19, 2024 06:40

  Dear Ibagere.omas,
  
  Thank you for providing the requested information. 
  
  We have received your complaint, and humbly request you send a mail to support@monnify.com with the session ID: 120001240813203249969589603302 to enable us investigate and revert accordingly. 
  
  The team is on standby to receive and attend to your request.
  
  Best regards.

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  Ibagere.omas

  • August 19, 2024 06:44

  I have done this mail since that day but no responses from your team.

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• 

  Florence Ighravwe

  • August 19, 2024 07:03

  Please share the subject of the mail to enable us check. 
  
  Thank you.

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• 

  Ibagere.omas

  • August 19, 2024 07:15

  Notice of Payment Attempt to Monnify
  14 August 
  
  Redund
  13 august

  Help with refund Session ID: 120001240813203249969589603302
  Today

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