Transaction not received

Israeladepoju2024

• August 19, 2024 09:22

I transferred 3,250 to my 1xbet account through monnify I haven't received the money in my 1xbet account This is the account I transferred from 9139961613 Moniepoint Adepoju Rebecca olufunke

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  omotayo mufutau ayodeji

  • September 26, 2024 03:01

  ---------- Forwarded message ---------
  From: Monnify
  Date: Thu, Sep 26, 2024, 12:31 AM
  Subject: Notice of Payment Attempt to Monnify
  To:

  monnify
  notification-icon Rejected Payment Notification
  Hello mufutau omotayo,
  We’re sorry to inform you that your payment attempt of ₦21000 to KC Gaming Networks Limited was not processed successfully.
  Please find the details of the payment as well as failure reason below:
  transaction-ref-icon
  Transaction Reference
  MNFY|83|20240925235548|011964
  transaction-ref-icon
  Session ID
  090405240925235839257810974264
  calendar-icon
  Payment Date
  26 Sep 2024, 12:31 AM
  comment-icon
  Failure Reason
  OVER_PAYMENT
  You were expected to pay ₦20000 but you paid ₦21000
  For further assistance or complaints on this refund, please reach out to our support team via support@monnify.com.

  Thank you for partnering with us.
  Monnify Team.
  This email was sent to you because you subscribed to Monnify services.
  To stop getting emails, please contact our support team.
  Monnify Website Monnify Support
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  by question-mark-icon

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• 

  Florence Ighravwe

  • September 26, 2024 09:41

  Dear omotayo mufutau ayodeji,
  
  Thank you for contacting Monnify. 
  
  We sincerely apologize for the delayed feedback. 
  
  On investigation, the transaction was rejected due to an overpayment. Kindly send a mail to support@monnify.com for further assistance on refund processing. 
  
  We are on a standby to recieve your request.
  
  Best regards.
  
  
  

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