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A transaction that was completed in my account

Lukpata Linda
I made a transaction yesterday in a website I use(Husmo data) my account has been debited but the money didn't reflect in my wallet, please can you attend to this...my username is belite and here's my debit alert Dr Amt:NGN1,167.25 AC: **2014 DESC: 178925171439/WEB PURCHAS DT:23/01/23 20:33 BAL:NGN10,067.78 Get Our Mobile App https://on.fcmb.com/A
1

Comments

23 comments

Date Votes
  • Veronica Ebirewanlu

    Dear Linda,

    Thank you for contacting Monnify.

    Apologies for the delayed response. 

    Kindly assist with the Monnify account number this payment was made into or your registered email address on the platform for further assistance.

    Looking forward to hearing from you.

    Best Regards,

    1
  • AKHARIA JULIET

    Hello good morning

    0
  • Emmanuel Amede

    Hello
    I sent money around midnight of 2nd February to accessbet using monnify... I mistakenly imputed N50000 on the website instead of N5000 that I transferred. It hasn't been reversed nor credited to the accessbet account.

    The account number I sent the money to is: 8808649349
    Bank name: Sterling bank
    Account name; MFY/AccessBet3-Liv

    Thanks

    0
  • Veronica Ebirewanlu

    Dear Emmanuel,

    Thank you for contacting Monnify.

    A review shows no transaction of NGN50,000 was made to the account number provided.

    Kindly reconfirm the transaction amount and revert.

    Looking forward to hearing from you.

    Best Regards,

    0
  • Emmanuel Amede

    Thank you for your swift response.. I didn't say the money I sent was N50,000. The money sent was N5,000. I only tried to tell you why I feel the money wasn't credited to my accessbet account.. I think it's because I mistakenly indicated I want to send N50,000 on the bet website while the money I ended up sending to the virtual account was N5,000. I could have included a screenshot of the transaction but there's no provision to upload a screenshot here. Thanks

    0
  • Emmanuel Amede

    Hello, I am still awaiting your response.....

    0
  • Najib Ibrahim
    • Edited

    Hello!
    I sent money 7000 to sterlin bank with account number 8470243834 this afternoon and I am debited but the money didn’t appear on my wallet, waiting for it since

    thanks

    0
  • Emmanuel Amede

    Hello, why did you stop replying to complaints

    0
  • Veronica Ebirewanlu

    Hello Emmanuel Amede, Apologies for the delayed response. Please be informed that the transaction was rejected due to underpayment. A refund has already been made to you. 

    Thank you. 

    0
  • Veronica Ebirewanlu

    Good Afternoon Najib Ibrahim, apologies for the delayed response. Please assist with the transaction date for further assistance. Thank you.

    0
  • Chamberlainomagbemi

    I made a transfer to my 1xbet account and it showed successful and was debited but never credit but later I was sent a message that my transaction failed.
    PAYMENT REFERENCE
    7186644451
    PAYMENT DATE
    23/02/2023 08:39:15 PM
    PAYMENT METHOD
    CARD

    0
  • Veronica Ebirewanlu

    Dear Chamberlainomagbemi,

    Thank you for contacting Monnify,

    Kindly be informed that the transaction was successfully received on Monnify.

    Please confirm with the transaction reference; MNFY|45|20230223203835|096183

    Kindly let us know if you have any follow-up questions or need further help.

    Best Regards,

    0
  • Chamberlainomagbemi

    DEPOSIT REJECTED IN THE AMOUNT OF 1000.00 NGN VIA EPAYMENT (REJECTED!)
    23:48 23/02/2023
    Deposit transaction in the amount of 1000.00 NGN via epayment rejected by operator

    0
  • Chamberlainomagbemi

    Message sent to me from 1xbet.

    0
  • Chamberlainomagbemi

    I was sent a message that the epayment was rejected by operator

    0
  • Chamberlainomagbemi

    So how do I go about it to get my funds back

    0
  • Joeljesse

    Pleas monnify, I made a transaction of 100,000 last night by Acct: 0252691286
    Amt: NGN100,000.00 DR
    Desc: -- --MNFYwww.monnify.cLANG
    Avail Bal: NGN1,376.56
    Date: 15-Mar-2023 00:18 to Bitfams LTD. I haven't gotten the product I requested for.

    0
  • Joeljesse

    Please I can't find my transaction in my wallet

    0
  • Veronica Ebirewanlu

    Dear Chamberlainomagbemi,

    Thank you for contacting Monnify.

    Apologies for the delayed response.

    Please provide the account number the rejected payment was made into for further assistance. 

    Looking forward to hearing from you.

    Regards,

    0
  • Veronica Ebirewanlu

    Dear Joeljesse,

    Thank you for contacting Monnify.

    Kindly assist with your registered email address on the platform for further assistance.

    Looking forward to hearing from you.

    Regards,

    0
  • Ayeloja Shakiroh

    Pleas monify I funded my wallet on 10th feb 2024 and it did not reflect on my wallet. I was unable to buy data. The account number is wema bank 9437936865. The amount was 1700 Naira.

    0
  • Florence Ighravwe

    Dear Ayeloja Shakiroh,

    Thank you for contacting Monnify.

    We sincerely apologize for not reaching out to you sooner. 

    Kindly be informed that this transaction was not received on Monnify. 

    Please engage the source bank for further assistance/reversal.

    Best regards.

    0
  • Arnold Emma

    906 582 8119 account details

    0

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