Complaint
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Dear Ubandoma,
Thank you for contacting Monnify.
We sincerely apologize for the delayed response.
Please be informed that this transaction has been sent for further confirmation with the destination bank.
Feedback will be communicated once received.
Regards,
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Dear Ubandoma
Thank you for contacting Monnify.
Apologies for the delayed response.
Kindly be informed that the transaction was successfully received on Monnify.
Please confirm with the transaction reference; MNFY|93|20230126192235|016823
Kindly let us know if you have any follow-up questions or need further help.
Best Regards,
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Pls I have not gotten a response yet
On 2023 M02 18 07:45:17 UTC, Franc Corleone franc.corleone@gmail.com wrote:
I made this transaction on the 14th of this month to clear this app but it never did and the money never reversed pls can u help attend to this had it has been well over 4days. Adigun Folayemi Francis 22265353923
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Dear Franc Corleone,
Thank you for contacting Monnify.
Please note that we are unable to view the attached screenshot.
Kindly assist to provide the account number the payment was made into and the transaction amount for further assistance.
Looking forward to hearing from you.
Regards,
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Pls I have resent it in another complaint attaching the necessary screen shots
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Good day I made a transaction today through the monnify payment gateway, I was debited but the fund hasn't reached the intended destination. What do I do?
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Dear Usman Adeyemo
Thank you for contacting Monnify.
Kindly assist with the Monnify account number that this payment was made to (not the source account details), the date of the transaction, and the amount so we can investigate and revert accordingly.
Looking forward to hearing from you.
Best Regards.
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I'm unaware of the monnify account number, it's a data reselling payments are made online and I'd only use my debit card. The date of transaction was 30-07-2023. And the amount was 1552.20. what other relevant info do the team need?
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Dear Usman Adeyemo
Thank you for contacting Monnify.
Please provide your registered email address for further assistance.
Regards,
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Here's my registered email address
adeyemoousmann99@gmail0 -
Dear Usman Adeyemo,
Thank you for contacting Monnify.
Kindly note that this transaction was not received on Monnify.
Please contact the source bank for further assistance/reversal.
Kindly let us know if you have any follow-up questions or need further help.
Best Regards,
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Good day I made a complain five days ago here to notify y'all of an unsuccessful transaction.
MNFY|72|20230730205315|
Here's the payment description.0 -
It was on the 30/07/2023.
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Awaiting verification pls , salamatuhamisu33@gmail.com
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Awaiting verification pls , salamatuhamisu33@gmail.com
I am tired, delayed is enough pls
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Dear Salamatu Hamisu,
Thank you for contacting Monnify support.
Please send a mail to support@monnify.com with your business name and registered email address for further investigation.
Looking forward to hearing from you.
Regards,
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Dear Monnify,
Good morning and hope this message meets you well.I made a payment of 3,300 into this Wema bank account on the 12th of October by 8:14:52 am and it’s yet to reflect. I will appreciate if this can be urgently addressed.
The payment was made from my PalmPay account number; 8026962451
Into this Wema Bank Account; 9286967810
Transaction ID; 031rto774a103
Session ID; 100033231012071451000976569614
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I made a transfer to monnify fidelity bank yesterday
And I want a refundAmount:10000
Time:15:35:05
Account number: 4552899153
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Dear Segun,
Thank you for contacting Monnify,
Kindly be informed that the transaction was successfully received on Monnify.
Please confirm with the transaction reference; MNFY|24|20231012081824|001866
Kindly let us know if you have any follow-up questions or need further help.
Best Regards,
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Dear Deborah Amarachi
Thank you for contacting Monnify,
Kindly be informed that the transaction was successfully received on Monnify.
Please confirm with the transaction reference; MNFY|16|20231014153523|006208.
Kindly let us know if you have any follow-up questions or need further help.
Best Regards,
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I made a transaction yesterday and what I paid for wasn't delivered to me and I want refundSession ID 100004231222072052109816398559
Transaction Number 231222026817516970
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Dear Williams Friederich,
Thank you for contacting Monnify.Kindly be informed that this transaction was not received on Monnify.
We advise that you engage the source bank for further assistance/reversal.
Best regards.0 -
Please I made a transition to my monnify/fair money account , but I was made to understand that the money is in monnify, I have been trying to reach out to you people but to no avail. I sent an email twice but no response, please how do I get my money back
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I made a transaction of 20,100 naira on Friday 7th June 2024. For Certificate to this account number
MFY/ INSTITUTE OF MANAGEMENT AND TECHNOLOGY-CER | 9591756371
Sterling Bank
Through this account number
Acct name BENDE UCHENNA SIMON Acct No 8063821564, moniepoint.They debited me but the payment did not reflect in the school portal.
Pls I request that a quick action should be taken in regards to this or the money reverse to my account.
Thanks in anticipation0
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